Business letter
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A business
letter is usually a letter from one company to another, or between such
organizations and their customers, clients and other external parties. The
overall style of letter depends on the relationship between the parties
concerned. Business letters can have many types of contents, for example to
request direct information or action from another party, to order supplies from
a supplier, to point out a mistake by the letter's recipient, to reply directly
to a request, to apologize for a wrong, or to convey goodwill. A business
letter is sometimes useful because it produces a permanent written record, and
may be taken more seriously by the recipient than other forms of communication.[1][2]
Contents
General format
There are
two main styles of business letters:
- Full block style: Align all elements on the
left margin.
- Modified block style: with other elements on the
left page margin.
Margins
Side, top
and bottom margins should be 1 to 1 1/4 inches (the general default settings in
programs such as Microsoft Word). One-page letters and memos should be
vertically centered.
Font formatting
No special
character or font formatting is used, except for the subject line, which is
usually underlined.
Punctuation
The salutation/greeting is generally followed by a
comma in British style, whereas in the
United States a colon is used. The valediction/closing is followed by a comma.
Form
The
following is the general format, excluding indentation used in various formats:
[SENDER'S COMPANY NAME]
[SENDER'S ADDRESS*]
[SENDER'S PHONE]
[THE SENDER'S E-MAIL]
[DATE]
[RECIPIENT W/O PREFIX]
[RECIPIENT'S COMPANY]
[RECIPIENT'S ADDRESS]
(Optional) Attention [DEPARTMENT/PERSON]
Dear [RECIPIENT W/ PREFIX]
[First Salutation then Subject in Business letters]
[CONTENT]
[CONTENT]
[COMPLIMENTARY CLOSING (Sincerely, Respectfully,
Regards, etc.)]
[SENDER]
[SENDER'S TITLE]
[SENDER'S ADDRESS (optional if placed on top**)]
Enclosures ([NUMBER OF ENCLOSURES])
• -
Sender's Address may be placed after Sender's Title below the Complimentary
Closing.
• * - Sender's Address may be placed on top before Recipient's Address in a more conservative style.
• * - Sender's Address may be placed on top before Recipient's Address in a more conservative style.
Indentation formats
Business
letters conform to generally one of six indentation formats: Standard, Open,
Block, Semi-Block, Modified Block, and Modified Semi-Block. Put simply,
"Semi-" means that the first lines of paragraphs are indented;
"Modified" means that the sender's address, date, and closing are
significantly indented.
·
Standard –
The standard format letter (1) uses a colon after the salutation, (2) uses a
comma after the complimentary closing.
·
Open – The
open format letter (1) uses no punctuation after the salutation, (2) uses no
punctuation after the complimentary closing.
·
Block – In a
Block format letter, (1) all text is aligned to the left margin, (2) paragraphs
are not indented.
·
Semi-Block –
In a Semi-Block format letter, (1) all text is aligned to the left margin, (2)
paragraphs are indented, and (3) paragraphs are separated by double or triple
spacing.
·
Modified
Block – In a Modified Block format letter, (1) all text is aligned to the left
margin, except for the author's address, date, and closing; and (2) paragraphs
are not indented. The author's address, date, and closing begin at the center
point.
·
Modified
Semi-Block – In a Modified Semi-Block format letter, (1) all text is aligned to
the left margin, except for the author's address, date, and closing; and (2)
paragraphs are indented. The author's address, date, and closing are usually
indented in same position.
References
1. Guffey, Rhodes and Rogin. Business
Communication: Process and Product. Third Brief Canadian Edition.
Thomson-Nelson, 2010. p. 183–214.
2. Newman & Ober. Business
Communication: In Person, In Print, Online. South-Western, 2013.
p. 503–506.
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